Shipping policy

PetGood Delivery Policy – United Kingdom

At PetGood, we are committed to delivering your orders across the United Kingdom quickly, safely, and efficiently. Please review our UK delivery policy below.

1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once processed, your order will be dispatched.

2. Shipping Time (United Kingdom)
Estimated delivery time within the UK:

• Standard Delivery: 3–7 business days

• Express Delivery (if available): 1–3 business days

Delivery times are estimates and may vary due to carrier delays or high-demand periods.

3. Shipping Costs
Shipping fees are calculated at checkout based on your delivery location and selected shipping method. Free shipping promotions may be available from time to time.

4. Order Tracking
After dispatch, you will receive a confirmation email with a tracking number, allowing you to follow your order until delivery.

5. Customs & Duties
All orders shipped within the United Kingdom are not subject to additional customs fees or import duties.

6. Delivery Issues
PetGood is not responsible for delays caused by courier services or unforeseen circumstances. However, we will assist you in resolving any delivery issues.

7. Incorrect Address
Customers are responsible for providing accurate shipping details. Orders shipped to incorrect addresses provided by the customer cannot be refunded.

8. Lost or Damaged Items
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work to resolve the issue promptly.

9. Contact Us
For any delivery-related inquiries, please contact our support team.

Thank you for choosing PetGood!